Shivacool Eximzones Private Limited ("we"), 42/369, 13th Cross, Vyalikaval, Bengaluru 560003, India, is responsible for personal data collected through shivacool.com. Contact: [email protected].
What we collect
- Enquiries: name, company, email, phone, country, product, quantity, port and message you send through forms, chat or WhatsApp.
- Chat conversations: messages to our assistant, so our team can follow up.
- Anonymous statistics: page visited, referring website, country (from network data), language and screen size. We do not store your IP address or set cookies for this.
- Cookies and similar technologies: only with your consent for analytics and marketing. See the Cookie Policy.
Why we use it
- To answer enquiries, prepare quotations and perform contracts (legal basis: steps before a contract / contract).
- To send market updates if you opted in (consent, which you can withdraw any time).
- To keep the website secure and improve it (legitimate interest).
Sharing
We never sell personal data. We share it only with service providers who host or operate our website and email (Cloudflare, Google Workspace), with logistics and inspection partners when needed to fulfil your order, and where the law requires.
International transfers
Data is stored on Cloudflare's global network and may be processed outside your country, with appropriate safeguards.
Retention
Enquiries are kept for up to 3 years after our last contact, and longer for executed contracts as required by Indian tax and trade law.
Your rights
Under India's Digital Personal Data Protection Act 2023, the EU/UK GDPR and similar laws, you can ask to access, correct or delete your data, withdraw consent, or complain to your data protection authority. Email [email protected]; we respond within 30 days.
Security
The site uses HTTPS, strict security headers, spam protection and access-controlled storage.